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vicki518

USA
28 Posts
Posted - 08/20/2017 :  18:21:43  Show Profile  Reply with Quote
some of my customers are trying to download the patterns and are getting a message " Invalid format " I've been saving the patterns the same as I always do Microsoft print to PDF

Dragonlair

USA
2907 Posts
Posted - 08/20/2017 :  21:02:48  Show Profile  Reply with Quote
The patterns are created in .pat format. Printing to create a PDF is something in the scope of how you are creating the PDF. I suggest you try something else, such as Foxit (Adobe Clone) which has a PDF printer within it.

There is something in what Microsoft is doing that may be beyond what some users can do or maybe they are using a different PDF reader and something is not compatible.

I suggest you also check with them what their environment is -- specifically, the Operating system and the PDF reader they are using.

Diane
There is no such thing as a stupid question
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