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33crafty
USA
5 Posts |
 Posted - 07/05/2017 : 16:47:44
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Every time I try to print, I am getting a message that says System Error: Exception of type "System.OutOfMemoryException"was Thrown. I sent the email to technical support, but don't know how long that takes. Can someone help to to understand what this means?
Lori Matteson |
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Dragonlair
USA
2907 Posts |
Posted - 07/05/2017 : 20:19:12
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I can't tell how long it will take to get a response. Remember that the company is in the EDT time zone (based in Ohio, US).
Have you tried to print to another device? If not, I would suggest any virtual printer you have available, such as Adobe or FoxIt for PDF generation.
Also, some newer printers don't seem to work with the software. I personally have 2 different HP printers that will not print from PCStitch. I have to use FoxIt and create a PDF and then use FoxIt to actually print. This is with Windows 7. It may be different with the newer Windows 10.
Diane
There is no such thing as a stupid question
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33crafty
USA
5 Posts |
Posted - 07/07/2017 : 12:54:47
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I am on windows 10 and am trying to print it as a PDF. Still no luck today. I am very disappointed as I bought this so I could design my own patterns. It doesn't do me any good if I cant print them out to stitch them.
Lori Matteson |
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Dragonlair
USA
2907 Posts |
Posted - 07/07/2017 : 15:11:14
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How are you trying to print to PDF? What virtual printer are you using? Maybe that's the problem. Could you try printing normally?
I use the virtual printer with FoxIt. I used to used PrimoPDF but got so upset and angry at the changes they made to their install that I removed it from all my devices. I then found out that, not only is FoxIt more flexible (a full Adobe clone), it's FASTER to create the PDFs!
Diane
There is no such thing as a stupid question
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33crafty
USA
5 Posts |
Posted - 07/09/2017 : 14:57:40
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I am just using windows print PDF. The program wont even open the printer window, that is the big problem. I get the error message after I hit the print button on the top or the print/preview in the drop down menu.If it would give me the print option window I would feel like I am getting some where but I just get the error message instead. Getting really frustrated. I have let the program send a message to PCstitch every day to let them know what it is doing and no one has gotten back to me. starting to feel like I should have gone with winstitch.
Lori Matteson |
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Dragonlair
USA
2907 Posts |
Posted - 07/09/2017 : 15:27:52
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Lori,
It sounds like your setup is conflicting with Windows. I suggest you take a screenshot of the error message or write down the exact message. Then write Mark or use the Contact Us point. Describe, in detail, your entire situation - what you were doing, what buttons you clicked, what happened and what was supposed to happen.
Be very careful you give the correct reply information and hope. I can't promise a quick reply.
Diane
There is no such thing as a stupid question
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33crafty
USA
5 Posts |
Posted - 07/09/2017 : 15:37:38
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I will do that. I just got another error trying to edit a picture that I imported.
Lori Matteson |
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will not print
